ORDERING

INTERNET
This is the most convenient and fastest way to purchase. Your credit card information is securely encrypted using the most up to date technology available. Once your order is placed you will receive a confirmation by email.

PHONE
Many of our customers prefer to call us and talk to a real person when placing their order. You can call and speak to a jewelry professional at 1-800-731-1123. Our physical store hours are MONDAY - FRIDAY from 9:00 am to 5:00 pm PST.

MAIL- PERSONAL CHECK & MONEY ORDERS
If you prefer to pay by check or money order please call or email us to let us know which item you want to purchase. This allows us to hold the item back for you so it doesn't sell before your payment arrives. (items will be reserved for 2 weeks)

Please mail to: Tungsten World 471 W. Lambert Rd. #110 Brea, CA 92821

Please include the item number, item description, price, shipping cost, sales tax if in California (8.75%) and finally your name and mailing address. Please allow time for checks to clear. We will send a confirmation email shortly thereafter.

EMAIL
For some reason should you prefer not to use our secure online ordering, you can email us your order at sales@tungstenworld.com

We choose FedEx as our carrier for one simple reason:

"FedEx has the best proven track record for delivering small to mid-sized packages in the nation. They have received a 9.5 out of 10 over UPS (8.0) and U.S.P.S (7.5) for insuring intact parcels and meeting delivery times." - Inc Magazine

Domestic US Customers

1. Free FedEx 2-Day® Express shipping on all orders!
2. FedEx Standard Overnight® shipping will be delivered the following business day before 3PM, and is available for an additional $20.00

Alaska and Hawaii

1. USPS Priority shipping on all orders for $25.00.
2. FedEx Standard Overnight® shipping will be delivered the following business day before 3PM, and is available for an additional $50.00

*Shipping times are as quoted by FedEx and cannot be guaranteed by Tungsten World, please call or email us for further details.

 PO Boxes: FedEx does not ship to PO Boxes. We use USPS Priority mail for all PO Boxes.

Shipping cost per order: $25.00 USD

We are not responsible for any import duties, taxes or custom fees that may be incurred on international orders. We recommend contacting your local authorities to get details on these costs. We have no way of calculating these fees as these are set by your government. It is our experience, however, that shipping through the U.S.P.S. (U.S. Postal Service) can result in lower import fees.

Please feel free to Contact Us with any questions.

Your privacy is the utmost concern to us here at Tungsten World. Absolutely NONE of your information will be given or sold to another party without your express consent. We take pride in giving you a 100% safe and secure online shopping experience with the industries top two Internet security safeguards GoDaddy.com, Authorize.net and AlertSite.com! The combination of these three companies guarantees your privacy through the most trusted website scanning, credit card processing and SSL certificate encryption. If you don't see these "clickable" seals on another site during the checkout process, you security IS endangered!

We may request personal information, including your name, shipping address, telephone number, e-mail address, billing address, credit card number, and expiration date in the course of providing our service to you.

Tungsten World works hard to bring low competitive prices as well as top of the line customer service along with the industries best warranties and policies. If you find a better price for an identical item at a Qualified Competitor, we will try to match the price and then exceed your expectations.

We will also price match ourselves. If you see that an item you have purchased within the last two weeks is now “On Sale” or has had a price reduction, we will offer a credit worth the difference on your next purchase.

Price matching applies only to advertised prices that are current and available to the general public. Please call us at 1-800-731-1123, M-F, 9am-5pm PST to speak with a representative regarding price matching.